Criex App's Privacy Policy

Criex App ("we", "us") is one of Bangladesh's most trusted online betting and gaming platforms. We believe protecting your privacy is our foremost responsibility. This Privacy Policy explains how Criex App collects your personal information, how it is used, and how we keep it secure.

By registering on our platform or using our services, you agree to this Privacy Policy. If you disagree with any part of this policy, please contact us before using our services.

Criex App may collect the following types of information from you. This data is necessary to deliver the best service, ensure security, and meet legal obligations.

Criex App uses your collected data only for specific, legitimate purposes. We never use your information unnecessarily or without your consent.

• For account creation, verification, and management.
• To process deposits, withdrawals, and financial transactions.
• For KYC and age verification purposes — only individuals aged 18 and above are permitted to use the platform.
• To detect and prevent fraud, money laundering, and platform abuse.
• To send you bonus and promotional offers tailored to your preferences.
• To improve platform performance and develop new features.
• To provide customer service and support.
• To meet legal and regulatory compliance requirements.

Criex App may send you promotional SMS messages or push notifications. You can turn these off at any time from your account settings.

Criex App stores your information to the highest security standards. Our servers are hosted in internationally certified data centers with 24/7 security monitoring.

• Encryption: All your data is secured with 256-bit AES encryption.
• SSL/TLS: All platform communications are encrypted via SSL/TLS protocol.
• Access control: Only authorized personnel can access specific data.
• Regular Audits: Third-party security experts conduct regular system audits.
• Backup: Data is regularly backed up and stored on separate servers.

Your data may be retained for up to 5 years after account closure to fulfill legal obligations. After that, all data is securely deleted.

Criex App does not sell, rent, or commercially transfer your personal information to any third party. However, data may be shared in specific circumstances:

• Payment Providers: Information required to process transactions via Mobile Banking, Nagad, and Rocket.
• KYC Partner: To authorized verification agencies for identity verification.
• Law enforcement: Under a valid court order or government directive.
• Security Researchers: Anonymized data used to address cybersecurity threats.
• Corporate changes: In the event of a merger or acquisition — users will be notified in advance.

The Criex App website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve platform functionality.

• Essential Cookies: Essential for login sessions and security.
• Performance Cookies: For monitoring page load speeds and crash reports.
• Functionality Cookies: To remember your language, theme, and preferences.
• Analytics cookies: For collecting anonymous usage data to improve the platform.

You can manage or block cookies through your browser settings. Please note that doing so may affect the functionality of certain platform features.

Criex App respects your rights over your data. You may exercise the following rights:

• Data Access: The right to know what information we hold about you.
• Correction: The right to correct inaccurate or outdated information.
• Deletion: The right to request deletion of your data where no legal obligation requires its retention.
• Right to Object to Processing: The right to object to your data being used for specific purposes.
• Data Portability: The right to receive your data in a readable, portable format.
• Withdrawal of Consent: The right to opt out of marketing communications at any time.

To exercise these rights, contact our support team via live chat or send us an email. We aim to respond within 30 business days.

Criex App strictly prohibits use of the platform by anyone under 18. Age is verified at registration, and date of birth is confirmed through the KYC process.

If a parent or guardian believes their child has registered on our platform, please notify our support team immediately. We will take prompt action.

Criex App uses certain third-party services that help make our platform better and more secure. These services maintain their own privacy policies.

• Payment Gateway: Mobile Banking, Nagad, and Rocket process financial transactions and operate under their own security standards.
• Analytics services: Anonymous data is used to analyze platform performance.
• Cloud services: For secure and reliable data storage.
• Fraud Prevention: Specialized services for detecting suspicious activity.

Criex App may update this Privacy Policy from time to time. The effective date of any changes will be noted at the top of this page. For significant changes, we will notify you in advance by SMS or email.

Continued use of the platform after any policy changes will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

For any privacy-related questions, complaints, or requests, please reach out to our dedicated privacy team:

• Email: [email protected]
• Live Chat: Click the chat icon on any page of the platform
• Support: 24/7 Customer Support Available

We take your requests seriously and aim to respond as quickly as possible.