Criex App's Terms and Conditions

Welcome to Criex App. These rules and terms and conditions ("Terms") form a legally binding agreement between you and us regarding your use of the Criex App platform. By accessing the Criex App website, mobile app, or any related services, you are deemed to have fully accepted these Terms.

Criex App is an internationally licensed online betting and gaming platform built with Bangladeshi users in mind. Our services include Sports Betting, Live Casino, bingo, virtual sports, and much more. These terms and conditions apply to all products and services.

Criex App reserves the right to modify these terms and conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the updated terms. The date of the latest update will always be displayed at the top of this page.

To use Criex App, you must meet all of the following requirements:

• You must be 18 years of age or older. Use of any Criex App service by minors (under 18) is strictly prohibited.
• You do not reside in a jurisdiction where online gaming or betting is entirely prohibited.
• You are of sound mind and have the legal capacity to enter into a binding agreement.
• You are not on our self-exclusion list and have not voluntarily closed your account.
• You are operating a single account at any one time.

Criex App reserves the right to refuse registration or deny access to its services to any individual, at any time and for any reason.

To create an account on Criex App, you must provide accurate and complete information. The name, date of birth, mobile number, and all other details submitted at registration must be truthful and correct.

Each user may only create one account. Multiple accounts are strictly prohibited — if detected, all associated accounts will be terminated and balances may be forfeited.

You are solely responsible for keeping your account password and login credentials confidential. If you become aware of any unauthorized access to your account, notify our support team immediately.

The following rules must be strictly observed when placing bets on Criex App. They apply equally to all users.

• Bet Confirmation: Once a bet has been confirmed, it cannot be changed or cancelled. Please review all details carefully before placing a bet.
• Bet Limits: Minimum and maximum bet amounts are set for each event and market, and are subject to change from time to time.
• Odds changes: Odds may change up until an event begins. The odds in effect at the time a bet is confirmed are final.
• Event cancellations: If an event is cancelled, the stake for the relevant bet will be automatically refunded.
• Technical Issues: If a bet is voided due to a server issue or technical error, Criex App will make every effort to resolve the matter fairly.
• Anti-fraud policy: Any evidence of cheating, bot usage, or system abuse will result in permanent account suspension.

Criex App reserves the right to suspend, void, or review any bet where suspicious betting patterns are detected. In such cases, Criex App's decision is final.

Criex App supports Bangladesh's most popular mobile payment methods. Fast, secure transactions are guaranteed for both deposits and withdrawals.

• Your account must have completed KYC verification before you can make a withdrawal.
• Withdrawals must be made through the same payment method used for the original deposit.
• Winnings from bonuses can only be withdrawn after the wagering requirement has been met.
• Criex App reserves the right to place a hold on payments and request additional verification for any transaction deemed suspicious.

Criex App regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be followed.

• Welcome Bonus: New members receive up to a 100% bonus on their first deposit. To withdraw this bonus, you must wager at least 5 times the combined deposit and bonus amount.
• Reload Bonus: Reload bonuses are available on qualifying deposits every week. Terms may vary by offer.
• Cashback: Cashback is paid on net losses over a defined period. It is credited directly to your account balance and carries no wagering requirement.
• Referral Bonus: Refer a friend and both of you will receive a bonus, subject to terms and conditions.

Criex App reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. To view the latest information on active promotions, Promotions Page Visit.

Criex App is committed to responsible gaming. We believe gaming should be a source of entertainment — never a cause of financial stress.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Loss Limit: You have the option to automatically stop betting after losing a set amount.
• Self-Exclusion: You can request an account lock for anywhere from 24 hours to a permanent block.
• Cooling-off period: A 24-hour or 7-day break option is available.
• Reality Check: Receive automatic reminders at set intervals.

To learn more, visit our Responsible Gaming Page View.

Criex App treats the security of your personal information as its top priority. We never sell your data to third parties.

• Your data is used solely for service delivery, KYC verification, and security purposes.
• Criex App uses 256-bit SSL encryption to keep all data secure.
• Your financial information is fully encrypted and stored on secure servers.
• Information may be shared when required by law or at the request of a regulatory authority.

For more information, visit our Privacy Policy Read.

Criex App reserves the right to suspend or permanently close any account under the following circumstances:

• Violation of Terms & Conditions or fraudulent activity.
• Operating multiple accounts.
• Registration with false or misleading information.
• Bonus abuse or system exploitation.
• Registering as a minor.
• Suspicion of money laundering or illegal activity.

You can also request to have your account closed at any time by contacting our support team.

Criex App accepts no liability for the following:

• Bets lost or opportunities missed due to internet connectivity issues.
• Delays or errors caused by third-party payment providers.
• Account information exposed due to your own negligence.
• Force majeure events (natural disasters, war, government restrictions, etc.).
• Financial losses resulting from gaming.

Criex App may update or modify these terms and conditions at any time. The effective date of any changes will be noted at the top of this page. For significant updates, we will notify users via SMS or push notification.

Continued use of the platform after any changes constitutes your acceptance of the updated Terms & Conditions. We recommend reviewing this page regularly.

If you have any questions or concerns about these terms, please contact our support team. We are available 24/7 and happy to assist.

• Live Chat: Contact us directly via live chat on the app or website.
• Email: [email protected] (responses are typically sent within 2–6 hours)
• FAQ: You can find answers to common questions in our FAQ page Available.